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100-Day Trial and Lifetime Guarantee

All our luggage comes with a 100-day trial and lifetime warranty. Hit the road and try it out— If you find it's not for you no matter what condition within your first 100 days, return it no questions asked. 

 

Lifetime Guarantee for Hard Luggage

We guarantee that your luggage will be free from manufacturing defects. This covers any manufacturing defects to the shell, wheels, handles, parts, and the aluminum frame for the life of the luggage.

This guarantee does not cover normal wear and tear, scratches, dents, or stains that are normal during handling and use. It applies only for the “original purchaser” and is non-transferable. 

 

Guarantee for Accessories (Riser, Jumper)

We guarantee that your luggage will be free from manufacturing defects. This covers any manufacturing defects to the fabric, shelves, and zippers at the time of delivery.

This guarantee does not cover normal wear and tear, scratches, dents, or stains that are normal during handling and use. It applies only for the “original purchaser” and is non-transferable. 

 

 

Return Policy Before 100-days

 We want you to find the RISE luggage that best fits the way you actually travel—and sometimes you can't know what fits best until you have had a chance to use it your way. That's why everything we make comes with a 100-day trial. It works like this: Starting from the day you receive any piece from RISE, you have the next 100 days to live with it, roll with it, travel with it, Instagram it, deck it out, whatever.

If at any point in those first 100 days you decide it's just not for you, return it for a full refund—no questions asked, although it's always nice to know why it didn't work for you. Just send us an email at info@risegear.com. Please note that return costs are the customer's responsibility.

Personalized items cannot be returned or exchanged, but our usual warranties still apply. Keep in mind that the 100-day trial period does not start over if you exchange your bag. If you end up wanting to return your new bag, you'll only have the remaining 100 days from your original purchase date to do so.

 

Return Policy After 100-days

***IMPORTANT NOTE***

SHIPPING COST IS NON-REFUNDABLE

Upon arrival of your order, be sure to inspect each item in your order before using the item, removing the hang tag, or discarding the shipping/packing materials. Once the product has been used, hang tag removed, or shipping/packing materials discarded, we can still accept a return - but there will be a restocking fee of 10% incurred for returning an item that is used. This is because we are a small company and will need to inspect and repackage the item to make it resalable again (and sometimes returns are not resalable at all). If you no longer wish to keep the product for whatever reason, used or unused, it will be considered a preferential return.

However, we know that sometimes returns are needed. For such returns, please read our Return Policy below.

RETURN POLICY

***Please note that shipping is non-refundable***

PROCESS 
Need to make a return? It's easy. Just email INFO@RISEGEAR.COM within 30 days of receiving your order to get the process started. In your email, let us know:

(1) Your order number, 
(2) Whether the item is used or unused, 
(3) Reason for return (either 1. Preferential, or 2. Received incorrect, defective or damaged item), 
       a. A picture of the issue if it is received incorrect, defective, or damaged, 
(4) What type of reimbursement you’d like. We can issue either a refund to the original payment method or a store credit.

UNUSED ITEMS RECEIVED INCORRECT, DEFECTIVE OR DAMAGED
We're happy to provide full reimbursement on products that are returned to us unused, in the state you received them. However, unused items must meet the following criteria:

(1) Have not been packed with your personal articles (i.e. your clothing), 
(2) Have not been traveled with, 
(3) Hang tag must still be attached, and 
(4) Include all original packaging (instruction sheet, hang tag and polymailer/cardboard box).

If you need to return a product because of our mistake (like if we accidentally sent the wrong item, or the item was received damaged or defective), just let us know and we’ll take care of you! For returning unused items that were incorrect, defective, or damaged, we will provide a return shipping label and will reship the item to you once we receive the incorrect, defective, or damaged item back in our warehouse.

PREFERENTIAL RETURNS – USED OR UNUSED 
If you need to return an unused product because you no longer want it, we are sorry to hear that! Because we are a small company, you are responsible to arrange and pay for your own return shipping on all preferential returns, whether used or unused. Please keep this in mind as you choose your return shipping method. Used items will have an additional 10% restocking fee which will be applied to the refund amount.

FREE ITEMS, SCRATCH AND DENT, FLASH SALE, AND WHOLESALE ORDERS ARE FINAL SALE 
We are unable to accept returns on any item, whether used or new, that came free with another product or was purchased from Scratch and Dent, as a Flash Sale, or as a Wholesale Orders. In addition, we cannot accept bags if they have been modified in any way.


Exchanges

We’re happy to conduct exchanges also. Just email INFO@RISEGEAR.COM within 30 days of receiving your order to get the process started. In your email, let us know:

(1)         Your order number,
(2)         Whether the item is used or unused,
(3)         Reason for exchange, and
(4)         What type product you would like it exchanged for.

Because we are a small company, you are responsible to arrange and pay for your own return shipping on exchanges, whether used or unused. Please keep this in mind as you choose your return shipping method. Used items will have an additional 10% restocking fee which will be applied to the refund amount.