Questions? Let us Help



How much can I save if I buy more than one RISE bag?

These discounts are awesome because they are in ADDITION to any other sale or coupon code you have!

  • 2 bags you will save an additional 10% off
  • 3-4 bags you will save an additional 15% off
  • 5-9 bags you will save an additional 20% off
  • 10+ bags you will save an additional 25% off


Where does RISE ship?

Now offering FREE shipping to anywhere in the USA for any order over $99! Most orders will arrive in 2-7 business days. We ship USA orders from our warehouse in Salt Lake City, UT, 84104. ***THIS IS AN ESTIMATE ONLY, NOT A GUARANTEED TIME FRAME***. It can take longer based on many factors such as customs clearance, distance from our warehouse, etc. International customers (outside of USA) are responsible for any customs/duties fees.

Do you offer faster shipping options?

We offer a number of shipping options within the US. Please note that it usually takes 1 day for orders to process and get out the door and the day you ordered will NOT count towards the shipping timeframe. We do not have express shipping options outside of the United States at this time.***SHIPPING TIMES ARE AN ESTIMATE ONLY, NOT A GUARANTEE***

What about international shipping for us outside USA?

We offer flat rate international shipping via to pretty much any country in the world. Some examples are Australia, China, Japan, Taiwan, The below rates do not include duties and taxes, and delivery times are estimates:

  • Orders between $1 to $150 have a flat rate shipping cost of $40 (10-30 business days)
  • Orders between $150.01 and up have a flat rate shipping cost of $80 (10-30 business days)
When will I receive my order?

Here’s how it works: You place an order online, then we process it. Your package will ship out from our warehouse within 1 business day. From then on, it all depends on your shipping method. If you choose our free UPS Ground shipping option, your order will arrive within 2-7 business days, depending on your location. Our warehouse team takes a much deserved vacation on weekends and national holidays, so orders placed on those days will be shipped the following business day.

Do you ship to PO boxes?

Yes! But only special carriers can ship here, so there will be a $10 fee to deliver to a PO box.


Extended Return Policy for the Holidays!

Don't stress out if you buy RISE early to give away as a gift to take advantage of our holiday savings. We have extended our return policy for the holidays until January 31st, 2018 for recipients who would like to return or exchange.
Our regular "30-Day trial period!" will still be honored as well! If you have decided that RISE gear is not for you within 30 days of your order date, please send us an email to describing what you didn't like or expect upon receiving your bag(s) and that you would like to return your Rise Gear. The bag must be in NEW, never used condition. Pre-paid return shipping within 30 days of purchase date only.**Exceptions: Orders placed between Black Friday and Christmas have the return policy extended to January 31st so they can be given as gifts.

What if I have an international return?

If you want to return an international order during the 30 day period, please contact us on our contact form to let us know. Costs associated with the return are the responsibility of the customer and original shipping fees are non refundable.

What about returns for warranty?

We will cover the return shipping costs for bags approved for warranty coverage.


Airplane Travel: Which models qualify as carry-on for major airlines?
  • Riser: you can put one of these inside of your existing carry-on luggage
  • Jumper: but there will be plenty of room to spare
  • Weekender: there will be some room to spare
  • Glider: fits maximum carry-on dimensions
Airplane Travel: Which model can I use as a personal item?

You can use the Jumper model, as it is quite a bit smaller than a carry-on item.

Airplane Travel: Which model is a check-in?
  • Riser: you can put two of these inside of your existing check-in suitcase
  • Roller: this model is check-in only
Airplane Travel:Are there any issues with the metal rods in the security scan?

Never have had an issue!


What is your warranty?

Lifetime Warranty! Our luggage, excluding the electronic components, is guaranteed by a lifetime warranty which covers any damage to the shell, wheels, handles, zippers, or anything else that functionally impairs the luggage. If anything breaks, we will fix or replace it for you.