We guarantee that your luggage will be free from manufacturing defects. This covers any manufacturing defects to the shell, wheels, handles, zippers, or anything else that functionally impairs the luggage present at the time of delivery.
This guarantee does not cover normal wear and tear, scratches, dents, or stains that are normal during handling and use. It applies only for the “original purchaser” and is non-transferable. To read the full RISE Guarantee, please refer to our Help page by following this link here.
Upon arrival of your order, be sure to inspect each item in your order before using the item, removing the hang tag, or discarding the shipping/packing materials. Once the product has been used, hang tag removed, or shipping/packing materials discarded, we can still accept a return - but there will be a restocking fee of 10% incurred for returning an item that is used. This is because we are a small company and will need to inspect and repackage the item to make it resalable again (and sometimes returns are not resalable at all). If you no longer wish to keep the product for whatever reason, used or unused, it will be considered a preferential return.
However, we know that sometimes returns are needed. For such returns, please read our Return Policy below.
(1) Your order number,
UNUSED ITEMS RECEIVED INCORRECT, DEFECTIVE OR DAMAGED
(1) Have not been packed with your personal articles (i.e. your clothing),
If you need to return a product because of our mistake (like if we accidentally sent the wrong item, or the item was received damaged or defective), just let us know and we’ll take care of you! For returning unused items that were incorrect, defective, or damaged, we will provide a return shipping label and will reship the item to you once we receive the incorrect, defective, or damaged item back in our warehouse.
PREFERENTIAL RETURNS – USED OR UNUSED
FREE ITEMS, SCRATCH AND DENT, FLASH SALE, AND WHOLESALE ORDERS ARE FINAL SALE
We’re happy to conduct exchanges also. Just email INFO@RISEGEAR.COM within 30 days of receiving your order to get the process started. In your email, let us know:
(1) Your order number,
Because we are a small company, you are responsible to arrange and pay for your own return shipping on exchanges, whether used or unused. Please keep this in mind as you choose your return shipping method. Used items will have an additional 10% restocking fee which will be applied to the refund amount.